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Privacy Policy

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Welcome to the online portal www.medhos.in and Mobile Application, “MedHos – your heath, your choices” Application (both individually referred to as, the "MedHos Product", which includes the respective interfaces and the services provided therein).

In this Privacy Policy, the terms “you” or “your” refers to "you/your/User" as the “user” irrespective of whether you are a registered user or a non-registered user or a healthcare service Provider, that uses MedHos Product. The term MedHos, “We”, “Us”, “Company”, “SenSure”, and “Our” refer to the MedHos Product and / or SenSure Technology Services Private Limited, a company duly incorporated under [Indian] Companies Act, 1956, as the context may so require.

We are committed to protecting your privacy. This privacy policy ("Privacy Policy") applies to the collection, use, storage, processing, disclosure and transfer of your Information (defined below) when you use the MedHos Product.

1. CONSENT

  • By using the MedHos Product or by providing us your Personal Information or by making use of the features provided by the MedHos Product, you hereby; voluntarily and unconditionally, consent to the collection, storage, processing, disclosure and transfer of your Information in accordance with the provisions of this Privacy Policy.
  • You acknowledge that you are providing your Personal Information out of your free will.
  • You have the option not to provide us the Personal Information and will also have an option to withdraw your consent at any point, provided such withdrawal of consent is intimated to us in writing at info@medhos.in. If you do not provide us Personal Information or if you withdraw the consent at any point in time, the services in respect of which said Personal Information was sought may not be fully operational and the use of services in the MedHos Product may be restricted.

2. CHANGES TO THE PRIVACY POLICY

  • We may update this Privacy Policy from time to time and details of such update, if any, will remain updated at the end of this Privacy Policy.
  • When we update the Privacy Policy, the next time you use the MedHos Product, the MedHos Product will provide a message which will intimate you of the amendments to the Privacy Policy. You will be required to provide your consent to the amendments before you proceed. If you do not agree to the changes/updates, please do not notify your agreement, wherein after you will be considered as having withdrawn consent to share the Personal Information for the use in the MedHos Product.

3. WHAT PERSONAL INFORMATION IS COLLECTED FROM YOU?

  • The kinds of information that we collect about you include Personal and Non-Personal Information. Personal and Non-Personal Information are collectively referred to as "Information".
  • Personal Information is data collected that can be used to uniquely identify or contact you. Personal Information for the purposes of this Privacy Policy shall include, but not be limited to:

User

  • Name,
  • Birth date,
  • Email address,
  • Gender,
  • Financial information such as Bank account or credit card or debit card or other payment instrument details,
  • Physical, physiological, mental health condition and sexual orientation,
  • Feedback to Doctors,
  • Medical records and history,
  • Login ID and password,
  • Photo

Providers

  • Name,
  • Birth date,
  • Email address,
  • Gender,
  • Financial information such as Bank account or credit card or debit card or other payment instrument details,
  • Sexual orientation,
  • Login ID and password,
  • Fees, Experience, Qualification, Professional Details, Timings and Health Articles
  • Profile and Clinic Photos,
  • Feedbacks and Replies
  • We may also collect information other than Personal Information from you through the Website when you visit and /or use the Website. Such information may be stored in server logs. Such Non-Personal Information would not assist us to identify you personally. Such Non-Personal Information may include.

(i) Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used,

(ii) Master and transaction data and other data stored in your user account,

(iii) Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in Our log files,

4. HOW WE COLLECT INFORMATION?

The methods by which we collect your Information include but are not limited to the following:

  • When you register on the MedHos Product,
  • When you create a profile on the MedHos Productor as part of Services
  • When you provide your Information to us,
  • When you use the features on the MedHos Product and/or when you use Services,
  • When you access the MedHos Product or Services,
  • By use of cookies (discussed below).

5. HOW THE INFORMATION COLLECTED IS USED?

We collect your Information for various purposes, including the following:

  • In order to enable you to use the MedHos Product and utilize the Services. For instance, you may provide your health related information on the MedHos Product in order to consult privately with a Provider, or you may provide your financial information in order to process a payment which you need to make on the MedHos Product .
  • To respond to your inquiries,
  • To provide you with information about products and services available on the MedHos Product,
  • To personalize your experience on the MedHos Product
  • To help you address your problems incurred on the Website including addressing any technical problems,
  • For proper administering of the MedHos Product,
  • To conduct internal reviews and data analysis for the Website (e.g., to determine the number of visitors to specific pages within the MedHos Product)
  • To improve the services, content and advertising on the MedHos Product,
  • To protect the integrity of the MedHos Product, and
  • To respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law.
  • To conduct analytical studies on various aspects including user behavior, preferences etc
  • To make disclosures as may be required under applicable law
  • (above uses collectively referred to as "Purpose(s)")

6. HOW INFORMATION MAY BE SHARED AND TRANSFERRED?

  • We may exchange, transfer, share, part with all or any of your Information, across borders and from your country to any other countries across the world with Our affiliates / agents / third party service providers / partners / banks and financial institutions for the Purposes specified under this privacy Policy or as may be required by applicable law or in case of sale, acquisition, merger or bankruptcy or such other constitutional change involving MedHos. By accepting to the terms of this Privacy Policy, you hereby notify your express consent for any exchange, transfer, sharing or parting with all or any of your Information, as denoted above.
  • You acknowledge that some countries where we may transfer your Information shall not have data protection laws which are as stringent as the laws of your own country.
  • You acknowledge that it is adequate that when MedHos transfers your Information to any other entity within or outside your country of residence, MedHos will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy.

7. HOW WE PROTECT YOUR INFORMATION?

  • The security of your Personal Information is important to us. We have adopted reasonable security practices and procedure to ensure that the Personal Information (protected health information) collected is secure in compliance with the provisions of the [Indian] Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules 2011. You are hereby notified that this Privacy Policy has been constructed in line with the provisions of the aforementioned laws and the terms provided herein are to be read in conjunction of the aforementioned laws. You agree that such measures are secured and adequate. We restrict access to your Personal Information to Our and Our affiliates' employees, agents, third party service providers, partners, and agencies who need to know such Personal Information in relation to the Purposes as specified above in this Privacy Policy and provided that such entities agree to abide by this Privacy Policy.
  • Notwithstanding the aforementioned terms, be notified that we cannot provide any absolute assurance regarding the security of your Personal Information and Medhos or any of the Providers on Medhos will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused by us in relation to your Personal Information.

8. COOKIES

We may store temporary or permanent 'cookies' on your computer. A cookie is a small piece of data that is sent to your browser from a web server and stored on your computer's hard drive. A cookie cannot read data off your hard disk or read cookie files created by other sites. Once you close your browser, the cookie simply terminates. For instance, by setting a cookie on your browser, you would not have to log in a password more than once, thereby saving time while on the Websites/ the MedHos Product. You can choose whether to accept cookies by changing the settings of your browser or can reset your browser to refuse all cookies and allow your browser to show you when a cookie is being sent. If you reject the cookies on the websites, you may still be able to use the Websites/ the MedHos Product, but it shall be limited to certain minimal functionality. The only drawback to this is that you may be limited only to some areas of the Websites/ the MedHos Product or limited to certain functions of the Websites/ the MedHos Product. Some of Our business partners may use cookies on the Websites. Please note that we have no access to or control over such cookies. MedHos and Our business partners may use cookies to better personalize the content, banners, and promotions that you see on the Websites/ the MedHos Product.

9. LINKS

The Websites/ the MedHos Product may contain links to other third-party sites. The third party sites are not under the control of MedHos. Please note that MedHos is not responsible for the privacy practices of such third party sites. MedHos encourages you to be aware when you leave the Websites/the MedHos Product and to read the privacy policies of each and every third-party site that collects personal information. If you decide to access any of the third-party sites linked to the Websites/ the MedHos Product, you do this entirely at your own risk. Any links to any partner of the Websites is the responsibility of the linking party, and MedHos shall not be responsible for notification of any change in name or location of any information on the Websites/ the MedHos Product.

10. CORRECTING INACCURACIES OR UPDATING PERSONAL INFORMATION

If your Personal Information changes, or if you need to update or correct your Personal Information or have any grievance with respect to the processing or use of your Personal Information, for any reason, you may send updates and corrections to us at info@medhos.in and We will take all reasonable efforts to incorporate the changes within a reasonable period of time. If your Personal Information is stored as part of your profile on the Website/ the MedHos Product, you can update your profile on the profile pages of the Websites/ the MedHos Product.

You are not allowed to use the MedHos Product or the Services thereofif any of the terms of this Privacy Policy are not in accordance with the applicable laws of your country.

MedHos reserves the right, in its sole discretion, to change, modify, add or delete portions of the terms of this Privacy Policy at any time.

Last updated: 02-May-2018